JS Online Gain Top Marks In Customer Satisfaction
JS Online the office furniture and officer interiors specialists are celebrating after a recent customer service report for 2008 found that customer satisfaction levels were not only up on the previous year but were the best levels achieved since the survey system was introduced.
Chris Johnson, Director at JS Online, the firm who offer not just office furniture but repairs and an office design service, said, “This is a huge achievement for us and just goes to show that all of the hard work we have put into our customer service levels have really paid off. There is nothing worse than dealing an office furniture supplier to be faced with a rude sales assistant who is only interested in making a sale. At JS Online we listen to our customers and take pride in providing them with not only impartial advice but tips on reducing the cost of purchasing office furniture solutions.”
The survey sent out at the end of March in invitation format via email, targeted all new clients plus a number of existing customers of the 86 that filled out and returned, 64 per-cent of clients rated JS Seating’s overall performance as ‘very good’ with the helpfulness of staff gaining 100 per-cent in the surveys satisfaction levels.
The same points scoring system was adopted from previous surveys undertaken externally by Business Link to ensure continuity and customers were invited to make their comments heard to the directors and The Turf Club’s comments were particularly apt, they said, ‘You can be proud of the service you offer’.
Mr Johnson added, “During the past few months, companies have been focussing on reducing costs and finding new ways of bringing is business, whether that is through special offers or discounts, but at JS Online we have instead been focussing on making our customers happy and providing a high quality and efficient service.
“We are certified to ISO9001 and hold the Investors in People award for delivering business improvement through people. In my opinion this is what has helped us deal with the credit crunch backlash and for that we are very grateful.”