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The JS Office Furniture and Design Blog

96% of clients rated us very good or good

Leading the way in customer service

JS Office Environments the office furniture and officer interiors specialists are yet again celebrating,  after a recent client service report for the last 12 months, found that client satisfaction levels were up on the previous year and were the highest achieved since the survey system was introduced. 96% of clients rated our overall performance as very good or good

Paul Narramore, Director at JS Online, the firm who offer also offer office furniture repairs and an office design service, said, “This is a great achievement for us and just goes to show that all of the hard work that the JS staff have put into our client service levels have really paid off.  At JS we really listen to our clients and take pride in providing them with not only impartial advice but tips on reducing the cost of purchasing office furniture & interiors”

The handling of the initial enquiry, accuracy of orders, helpfulness of staff, quality of installation, value for money, quality of product and overall performance all scored over 90% in the survey

The same points scoring system was adopted from previous surveys undertaken externally by Business Link to ensure continuity. Clients were invited to make their comments heard to the company. Many added pleasing comments and JS have added these as a feature on their website homepage

Paul added, “During the past years companies in our industry have been focussing on reducing costs and finding ways of bringing in business, whether that is through special offers or inflated discounts At JS Office Environments, while we understand that value for money is key, we have also focussed on making our clients happy and providing them with a high quality and efficient service”

“Unlike the majority of companies in our industry we own our warehousing/distribution facility in Bromley and have our own delivery vehicles and installation team, as well as dedicated client support staff “

“We are certified to ISO9001 and hold Investors in People a management framework for high performance through people. These prestigious accreditations are recognised across the world as a mark of excellence”

As well as providing top office seating and office desks you are assured of a great service as well

Posted by Chris Johnson on 14 September 2015